How to cancel your policy
You are free to cancel this policy at any time by contacting us:
Email: enquiries@holidayinsurance.com
Phone: 01376 809 193
Post: Holidayinsurance.com, Digital House, Threshelfords Business Centre, Feering, Kelvedon, Colchester, Essex CO5 9SE
Alternatively you can login into the My Brokersure Account where you can cancel the policy online.
Conditions when cancelling your policy
If you cancel within 14 days of the policy start date or the date you get the policy documents (or for annual multi trip policies the renewal date), whichever is the latest date then as long as you have not travelled and no claim has been made and you don’t intend to make a claim, we will give you a full refund.
If you cancel after more than 14 days of the policy start date or getting the policy documents:
• Annual multi trip policies: We will refund a portion of the premium depending on how many complete months are left on your policy, as long as you:
> are not on a trip at the time the policy is cancelled, and
> have not made a claim since the policy was issued or renewed and do not intend to make a claim.
• Single trip policy: We will refund 65% of the premium paid, as long as you have not:
> Travelled,
> made a claim and do not intend to make a claim.
How to make a compliant
You have the right to expect the best possible service and support. If we have not delivered the service that you expected, or you are concerned with the service provided, we would like the opportunity to put things right. If you feel we have not met our standards, please contact:
If your complaint is about the sale of your policy:
Post: Holidayinsurance.com Digital House Threshelfords Business Centre Feering Kelvedon Colchester Essex CO5 9SE
Email: enquiries@holidayinsurance.com
Phone:01376 809 193
If your complaint is about a claim on your policy:
Post: Complaints Team, AXA Partners, The Quadrangle, 106-118 Station Road, Redhill RH1 1PR.
Email: claimcomplaints@axa-assistance.co.uk
Phone:0330 678 3436
